Recently, team members completed The Professional Regulator foundation course — a specialised program developed by the National Regulators Community of Practice (NRCoP), in partnership with ANZSOG and RegNet.
The result? A highly positive learning experience that strengthened the team’s understanding of regulatory practice, enhanced communication with customers, and reaffirmed Objective’s commitment to understanding and supporting regulators across Australia and New Zealand.
About The Professional Regulator
The Professional Regulator is Australia’s first professional development program designed specifically for regulators. Delivered online, it equips regulatory professionals with a stronger foundation in the theory and practice of modern regulation.
The Foundation Course — the first in the program series explores six key modules:
- Who regulates and why
- Licensing as regulation
- Understanding and achieving compliance
- Using information to regulate
- Regulatory communication
- Regulatory professionalism and ethics
Through interactive workshops, case studies, and peer discussions, participants gain a deeper understanding of regulatory systems, decision-making, and ethics — with a strong focus on practical application in real-world contexts.
(www.professionalregulator.com.au)
Why Objective Chose the Course
Objective RegWorks is an end-to-end software solution that helps regulators manage licensing, compliance, investigations, and enforcement more effectively. To truly deliver technology that meets the needs of regulators, it’s essential for the RegWorks team to think like regulators — understanding their challenges, responsibilities, and decision-making frameworks.
By undertaking The Professional Regulator course, the team aimed to:
- Strengthen regulatory literacy – ensuring product designers, customer success teams, and marketing all share a solid grounding in regulatory theory and practice.
- Deeper understanding of the regulator’s perspective – including the human and ethical dimensions behind regulatory decisions.
- Enhance solution design – using insights from the course to inform the way RegWorks supports smarter, fairer, and more efficient regulation.
- Foster professional credibility – aligning the team’s knowledge with the frameworks and language regulators use every day.
Positive Experiences and Takeaways
The Objective team found the course to be both practical and thought-provoking. It combined academic insight with real examples, engaging videos and challenging questions, a balance that resonated strongly for learning about regulators.
“It connected the dots.”
Amanda Watson, Senior Product Marketing Manager reflected:
“It helped me see the bigger picture — how our software fits into the broader regulatory system, not just as a tool, but as an enabler of reliable data and insights, informed decision making, and transparency that is crucial to effective regulation.”
Building a shared understanding
The course helped unify the team’s perspective on what regulation is — and what good regulation looks like and its complexity. This shared understanding now informs how the team approaches everything from user experience design to customer implementation projects.
Peer learning across sectors
Because participants of the course came from diverse regulatory backgrounds, from health and environment to infrastructure and industrial relations — Objective staff gained new insights into how different agencies operate. This cross-sector exposure mirrors Objective’s own multi-domain customer base.
Translating Learning into Better Solutions
The benefits of the course are already being felt across the RegWorks team:
- Product design and innovation – A stronger understanding of the regulatory mindset is shaping product decisions that prioritise transparency, auditability, and fairness.
- Customer engagement – Team members are now even better equipped to have strategic, informed conversations with regulators about policy intent and system design.
- Internal capability – The course has inspired a shared professional language and deeper confidence across teams working with government.
A Step Toward Continued Professional Growth
For Objective, continuous learning is part of the company’s DNA.
The experience reaffirmed a simple truth: effective regulatory software is built on knowledge and understanding of the regulator’s world. With the insights gained from NRCoP’s The Professional Regulator program, Objective’s RegWorks team is even better positioned to deliver solutions that support regulators in their day-to-day work.
